Politique de confidentialité
Last Updated: December 14, 2025
At Frontier Fabrics, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place orders, or interact with us. We are committed to being transparent and responsible in accordance with Canadian privacy laws (PIPEDA).
1. Definitions
For the purposes of this Privacy Policy:
● “Personal Information” refers to any information that identifies you, including your name, email, phone number, billing/shipping addresses, payment information, and account details.
● “Website” means the Frontier Fabrics online store and any associated services.
● “Service Providers” are trusted partners who help us operate the website, process payments, and deliver orders.
2. Information We Collect
We collect information from you in a few ways:
2.1 Information You Provide Directly
● Name, email, phone number, and shipping/billing addresses
● Account credentials if you create an account
● Order history, preferences, and communications you send to us
2.2 Information Collected Automatically
● IP address, browser type, device information, and operating system
● Pages visited, time spent, and other activity on the website
● Cookies, pixels, and analytics used to improve your shopping experience
2.3 Information From Third Parties
● Service providers, including Shopify, payment processors, and shipping carriers
● Publicly available information or aggregated data
3. How We Use Your Information
We use your information to:
● Process and deliver orders accurately and efficiently
● Respond to your questions or customer service requests
● Provide you with updates on orders, products, and promotions (if you’ve opted in)
● Improve our website, services, and offerings
● Detect and prevent fraud, unauthorized transactions, and other security issues
● Comply with legal obligations or enforce our rights
4. Sharing Your Information
We do not sell your information. We may share it with:
● Service Providers: Payment processors, shipping carriers, IT and analytics partners
● Legal Authorities: Where required by law or to protect Frontier Fabrics’ rights
● Business Transfers: If Frontier Fabrics is sold, merged, or reorganized
● Marketing Partners: Only with your consent
All third parties are required to follow strict confidentiality and security standards.
5. Cookies & Tracking
We use cookies and similar technologies to:
● Improve your experience on the website
● Track website usage and performance
● Show personalized content and product suggestions
You can manage cookies through your browser settings. Some features may not function if cookies are disabled.
6. Security
We take strong measures to protect your data:
● Secure servers and encryption technology for payments and personal information
● Monitoring systems to detect unauthorized access or breaches
● Access controls to ensure only authorized personnel can access your information
7. Retention of Your Information
We retain your personal information only as long as necessary to:
● Complete orders and provide services
● Comply with legal or regulatory requirements
● Resolve disputes or enforce agreements
When data is no longer required, we securely delete or anonymize it.
8. Your Rights
Under Canadian privacy laws, you have the right to:
● Access & Correction: Request a copy of your personal information and correct
inaccuracies
● Withdrawal of Consent: Opt-out of certain uses of your data
● Deletion: Request removal of your personal information
● Marketing Preferences: Opt-out of promotional emails at any time
To exercise your rights, contact us at info@frontierfabrics.com. We will respond promptly.
9. Third-Party Websites
Our website may link to other sites. We are not responsible for their privacy practices. Please read their policies before sharing any personal information.
10. International Users
If you access our website from outside Canada, your information may be transferred and
processed in Canada or other countries. By using our website, you consent to these transfers.
11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, operations, or legal requirements. When updates are made:
● The revised Privacy Policy will be posted on our website
● The “Last Updated” date will be revised
● Additional steps may be taken as required by law
Please review this page periodically to stay informed.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact us:
Email: info@frontierfabrics.com
Phone: +1 647-646-3060
We are happy to assist and will respond promptly.